Question 1

How much does a vehicle report cost?

Accepted Answer

The cost depends on the extent of the damage and the type of report. In accidents that aren't your fault, the other party's insurer usually covers the full cost. We're happy to give you a transparent estimate in advance.

Question 2

How quickly can I get an appointment?

Accepted Answer

In most cases we're on site within 24 hours. For urgent cases (e.g. evidence preservation) we try to arrange an even quicker appointment.

Question 3

Do I have to come to a workshop, or do you come to me?

Accepted Answer

We're flexible: the assessment can take place at your home, at the accident scene, at a workshop or at our office — whichever is most convenient for you.

Question 4

Is the report usable in court?

Accepted Answer

Yes. Our reports are created according to recognized valuation methods and documented comprehensibly — so they are usable in court, with authorities and with insurers.

Question 5

Who pays for the report after an accident that wasn't your fault?

Accepted Answer

In an accident that wasn't your fault, you have the free choice of expert as an injured party — the other party's liability insurer bears the cost.

Question 6

Do I have to pay for the report myself upfront?

Accepted Answer

Usually not, in an accident that wasn't your fault: we generally settle the costs directly with the other party's insurer. We clarify the details with you before commissioning.

Question 7

What is the free choice of expert?

Accepted Answer

As an injured party, you may decide yourself which expert to commission — you are not obliged to accept the expert proposed by the other party's insurer.

Question 8

What if the insurer refuses to cover the costs?

Accepted Answer

This rarely happens when liability is clear. If in doubt, we support you with a comprehensible justification and recommend involving a lawyer if needed.

Question 9

How much does a valuation report with no accident involved cost?

Accepted Answer

This depends on the vehicle type and effort involved. We always tell you the cost upfront as a fixed price before you decide.

Question 10

What's the difference between an independent expert and an insurer's expert?

Accepted Answer

An insurer's expert has a contractual relationship with the other party's insurer. We are committed solely to you as the client and assess neutrally — independent of insurance interests.

Question 11

Can I also use the report for legal expenses insurance?

Accepted Answer

Yes. Our reports are prepared so that they can also be used as part of a legal expenses claim or with your lawyer.

Question 12

What do I need for the assessment appointment?

Accepted Answer

Usually the vehicle registration document, if applicable the accident report, and the other party's contact details are sufficient. We clarify further details with you when scheduling the appointment.

Frequently asked questions

Your question wasn't here?